Case Coordinator

Position Summary

The Case Coordinator screens, supervises and supports CASA volunteers and oversees the management of cases assigned to CASA volunteers.


Job Responsibilities


  • Participate in the interviewing, screening and training of prospective CASA volunteers
  • Prepare court orders and assign new cases to CASA volunteers
  • Coordinate and facilitate case review
  • Review, edit, approve and distribute CASA court reports in collaboration with the CASA volunteer
  • Supervise, support and advise team leaders and CASA volunteers with an adherence to CASA policy and procedures and in alignment with the program’s mission
  • Participate in meetings with team leaders and CASA volunteers
  • Review incoming case documents, monthly logs and 60-Day Reviews
  • Complete reports on case and volunteer activity
  • Record volunteer and case information in database
  • Maintain volunteer and case electronic files in accordance with National CASA standards
  • Track and communicate CASA volunteer continuing education requirements
  • Identify and recommend relevant topics and opportunities for continuing education
  • Collaborate on volunteer recognition and retention practices
  • Ensure compliance with local, state and federal legal mandates as well as National CASA Association and California CASA Association standards


Qualifications and Requirements


  • BA/BS degree
  • Experience in the fields of child welfare, child development, juvenile justice or social services
  • Experience working with volunteers is preferred
  • Ability to prioritize and effectively manage multiple tasks and projects in order to meet mandated deadlines
  • Strong organizational skills with attention to detail
  • Ability to offer critical analysis and constructive feedback
  • Capable of establishing and maintaining effective working relationships with staff, volunteers and stakeholders
  • Knowledge and application of self-care and stress management practices
  • Strong computer skills, proficiency with Microsoft Office (Word, Excel, PowerPoint), and ability and willingness to learn new software and applications
  • Excellent verbal and written communication skills
  • Must be respectful of all people regardless of race, ethnicity, culture, socioeconomic background, religion, gender identity, sexual orientation or disability
  • Criminal justice fingerprint clearance (Federal, State, CACI/child abuse registry)



$60,000/year with benefits (health insurance, paid time off, retirement plan)

Additional information:

This is a full-time, exempt position. The position requires an ability to work some evenings and weekends. 


Email your resume and a cover letter as PDF files to Explain in the cover letter your interest in the position and why you are the ideal candidate for the job. 

No phone calls please!